Frequently Asked Questions
Everything you need to know about your light therapy journey.
How long will it take for my order to ship?
All orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, while international shipping times vary by location.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your Vital Red Light device, you can return it for a full refund within 30 days of delivery, provided it is in original condition.
Do the devices come with a warranty?
Yes, every Vital Red Light device is backed by a comprehensive 2-year warranty that covers any manufacturing defects or hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.
How do I know which device is right for me?
Our 'Vital Charge' is perfect for targeted sessions and travel, while our 'Vital Elite' and 'Vital Max' panels are designed for full-body coverage and maximum recovery benefits.
Is red light therapy safe for daily use?
Absolutely. Our devices are FDA-cleared and use non-ionizing radiation. We recommend 10-20 minute sessions per day for optimal results in skin health and muscle recovery.